International orders usually arrive within 2–4 weeks after dispatch. Please note that your order will go through your country’s customs office before final delivery, which can sometimes cause extra delays. Once your order leaves our warehouse, delivery times depend on the carrier and customs processing. While we do our best to dispatch quickly, we unfortunately can’t control carrier delays once your package is in transit. For the most accurate updates, we recommend contacting the carrier directly with your tracking details.

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

We’ve created a simple sizing system to help you choose the perfect matcha accessories for your ritual. You can easily find the best size for your needs by checking our Size Guide, which includes clear measurements and details. You’ll find the Size Guide conveniently on each product page to assist you while you shop.

We accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.